Terms of Service

Last Updated: March 28, 2026

Welcome to EXJ AI Chatbot ("the Service"). These Terms of Service ("Terms") govern your use of the Service provided by Export Japan Inc. ("we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

EXJ AI Chatbot is an AI-powered chatbot service that provides:

• Automated customer support and assistance
• Multi-language chat capabilities
• Website integration through customizable widgets
• Analytics and reporting tools
• Content indexing and knowledge base management

3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your password confidential
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any international, federal, provincial, or local laws or regulations
• Infringe upon or violate the intellectual property rights of others
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to the Service or related systems
• Harass, abuse, or harm other users

5. Service Limitations

We reserve the right to limit the availability of the Service or features at any time, with or without notice, for any reason, including but not limited to:

• Scheduled maintenance or updates
• Technical issues or system failures
• Changes to the Service or applicable laws
• Breach of these Terms by the user

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Export Japan Inc. and are protected by international copyright, trademark, and other intellectual property laws. You acknowledge that by using the Service, you obtain no rights in any pre-existing content or materials.

7. User Content

7.1 Ownership

You retain ownership of any content you submit, post, or display on or through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for the purpose of providing and improving the Service.

7.2 Responsibility

You are solely responsible for all content you submit to the Service. We do not endorse, support, or guarantee the accuracy or reliability of user-generated content.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

9. Third-Party Services

The Service may integrate with third-party AI services (e.g., OpenAI). Your use of such third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the actions or policies of third-party service providers.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

12. Indemnification

You agree to indemnify, defend, and hold harmless Export Japan Inc. and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of your use of the Service or your violation of these Terms.

13. Termination

We reserve the right, in our sole discretion, to terminate or suspend your account and access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.

14. Modifications to Terms

We may modify these Terms at any time. All modifications are effective immediately upon posting to the Service. Your continued use of the Service after the posting of modifications constitutes your acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.

16. Contact Information

If you have any questions about these Terms, please contact us using the information below: