Privacy Policy

Last Updated: March 28, 2026

Export Japan Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and use the EXJ AI Chatbot services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Company information (company name, website domains)
• Account credentials (username, password)
• Communication preferences

1.2 Usage Data

We may collect information about how you use our services, including:

• Log data (IP address, browser type, device information)
• Chat conversation history and interactions
• Feature usage statistics and performance data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and communicate with you
• To analyze usage patterns and optimize service performance
• To detect, prevent, and address technical issues
• To comply with legal obligations

3. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With service providers: Third-party companies that assist us in operating our services (e.g., cloud hosting, email services)
• For legal reasons: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to do so

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Compliance with industry security standards

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Data may be retained for:

• Chat sessions: 90 days (configurable)
• Audit logs: 365 days
• Account information: Until account deletion

6. Your Rights and Choices

You have certain rights regarding your personal data, which may vary depending on your location. These rights may include:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data

To exercise these rights, please contact us using the information provided below.

7. Third-Party Services

Our service integrates with third-party AI providers (e.g., OpenAI) for chat functionality. Your chat data may be processed by these third parties according to their respective privacy policies.

8. International Data Transfers

Your personal data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: